Who we are
Below the Slab Leak FL ("we", "us") runs this website and a phone line that connects callers with independent local leak-detection and plumbing professionals in Florida. This policy explains what information we handle and why.
Information from phone calls
When you call, we receive your phone number and the details you choose to share, such as your address, the problem you've noticed and the best time for a visit. Calls may be recorded for quality and to confirm the details of your request. If a call is recorded, you will hear a notice at the start, and you can ask for it not to be recorded.
Information from the website
The site has no forms and doesn't ask you to create an account. Like most websites, it may record basic technical information such as your browser type, pages viewed and approximate location. The site does not currently use analytics, advertising or call-tracking cookies. If that changes, we will update this policy before any such tool is switched on. Photographs and fonts on this site are loaded from outside services, so your browser sends your IP address and browser details to those services when a page loads.
How we use it
We use call details to connect you with a suitable technician and to follow up on that request. We use website information to understand which pages are useful and to keep the site working. We don't sell personal information.
Who we share it with
We share the details needed for the job with the independent contractor we connect you with. We may also use service providers that route or measure calls and host the site. These include telephone and call-routing providers, website hosting and analytics providers. We may disclose information where the law requires it.
How long we keep it
We keep call records for as long as needed to handle your request and any follow-up, and generally no longer than three years. Website analytics data is kept in summary form and generally no longer than 26 months. We may keep information longer where the law requires it.
Your choices
You can ask what information we hold about you, or ask us to correct or delete it, by calling (855) 731-0997. You can also block or delete cookies in your browser settings.
Children
This service is meant for adults arranging work on a property. We don't knowingly collect information from children.
Changes to this policy
If we update this policy, we'll change the effective date at the top of this page.