The problem: an active leak
Not every slab leak is urgent. Many show up slowly over weeks. An active leak is different: water is surfacing through grout, a baseboard is wet and getting wetter, the meter is spinning fast, or you can hear water running under the floor. Waiting turns an uncomfortable problem into a larger one.
A person answers at any hour, and timing depends on your location. When you call, a person answers and connects you with an independent local technician who has acoustic, thermal and pressure-testing equipment and works in Florida slab homes and condos every day.
Signs that it's urgent
Water visible on the floor with no obvious source. Tile or grout that is wet to the touch. A hissing or running sound from the floor or a wall. A sudden loss of water pressure. A meter that is moving quickly with everything off. A hot-water line leaking, which may show as a warm or hot patch with moisture around it.
If you are not sure whether it counts as an emergency, call anyway. The person you speak to will ask what you are seeing and tell you what makes sense. If it can wait for a scheduled visit, they will say so.
Tell us what you are seeing.
Call Now: (855) 731-0997The first few minutes
These steps are about limiting the water and keeping people safe. They are not repairs.
Turn off the main shutoff, if you can reach it safely. It is often near the meter, at the front of the property or where the main line enters the home. If it is hard to reach or you are unsure, skip this step and call.
Keep clear of the wet area. Wet floors are slippery. Keep children and pets out of the area.
Stay away from water near outlets or appliances. Do not touch electrical items that are in or near water.
Move valuables off the floor. Rugs, boxes, electronics and anything else you can lift safely.
Call and describe what you see. The dispatcher will ask a few questions and connect you with a technician.
If you smell gas, leave the building and call the gas utility and emergency services from outside. Do not try to adjust any gas appliance or valve. Please do not try to break the floor, cut pipe or seal the leak yourself.
Why leaks under the slab turn urgent
Because the pipe is buried, a leak can run unseen for a long time and then show itself all at once, for instance when water finally finds a path to a wall base or a floor joint. Hot-water lines can leak under pressure for days before the floor warms noticeably.
In a condo, water can move along the slab and into a neighboring unit before the owner sees anything. In a seasonal home, an urgent leak is often discovered by a neighbor, a manager or the owner returning. These are the situations where closing the main and getting a technician out quickly count.
We will ask a few quick questions.
Speak With Someone LocalWhat the technician does on arrival
First they ask what you have seen and confirm that the main is off, or turn off the supply if it is safe. Then they work through the locating sequence: isolating hot and cold lines, pressure testing and listening and thermal imaging where useful, so they can say where the leak is and which line it is on.
With the leak located, they explain the options in plain terms. Some owners choose to stop the leak right away, and others prefer to take a day to decide. Either way, the first priority is to get the water stopped so nothing else gets worse.
What happens next
The technician may suggest a spot repair, a reroute, lining where suitable, or a broader plumbing conversation if the line has failed before. They give upfront pricing with no hidden fees before any work begins, and the decision is yours. Read the slab leak repair page for how each option works.
If the main needs to stay off while the owner decides, the technician can explain what is practical for your household in the meantime.
A fast-moving meter with everything off is worth a call.
Meter Still Moving? Call NowAfter the emergency
Once the leak is repaired, the lines are tested to confirm that pressure holds. Wet flooring, walls and contents need drying and cleanup, which restoration companies handle; the technician can tell you what they saw so you can pass it on.
Keep a note of where the leak was and what was done. If you own a seasonal home, ask your manager or neighbor to look in on it more often for a while, and see the before-you-leave checklist for what to set up.
Calling at night or on a weekend
Leaks do not keep office hours. Calls at night and on weekends are answered, and the same steps apply: close the main if you can reach it safely, keep away from water near outlets, move valuables and call. A technician in your area is contacted and tells you when they can arrive.
If it is safe to wait until morning with the main closed, the technician may suggest that. If not, they will say so.
What to have ready on the call
The address, what you are seeing, whether the main is off and whether anyone is in the house. If the home is empty or seasonal, say who can let the technician in. If you are in a condo, have the building manager's number to hand.
This takes under a minute and saves time on arrival.
How dispatch works
When you call, the person answering takes the address, the signs and the state of the main. We then connect you with an independent technician who works near you. The technician calls or messages with an arrival time and any questions.
Arrival times depend on distance and on how busy the day is, and the technician gives you a realistic time instead of a promise. If anything changes, they tell you.
Keep your phone nearby and the front area clear. If you have a gate code or a lockbox, have the details ready.
If the situation changes before the technician arrives, for example water reaches an outlet or an appliance, call again and say so. The technician can adjust the plan.